The Website is Down - What to do next.
So your website is down and you have either had an alert, found out for yourself or most embarrassing of all a customer has called you up to tell you? Morning, noon or night you want it back up as soon as possible, the world wide web never sleeps so neither can your website.
Usually only the biggest web companies have the skills in house to manage all server problems which sometimes may go well beyond every day problems that need a simple reset.
Even resetting a server can be difficult depending on your hosting provider and type of hosting.
The most obvious thing is to call your hosting company and find out what the problem is and how to fix it, but if they are closed or you would have to wait on hold for an hour or so you may be looking for a way to get things going again more quickly.
Most hosting providers do provide some level of control panel though, by logging in usually via their website, you will be given a few options and information which may help.
Having logged into the control panel your hosting provider offers you will hopefully be able to see a status for your hosting, if it is showing no problems then check your website again before going any further. If it is showing a problem it may show as something the hosting company are dealing with or something you will have to try and fix. Of course if it says your payment is overdue its time to get out the credit card and hopefully your site should be back up pretty quickly.
Once you have identified the problem you may or may not understand it, if not most bigger hosting companies have online support. The advantage of online support is you can send the error messages you have got and get instructions back which you can save for later and take values from to enter if necessary. Phoning up customer support though is good if you need someone to talk you through things in person and it may of course be something they can fix for you. If you think you know what you are doing without support then go ahead but be sure, online support is usually free and available instantly, while clicking the wrong thing could potentially lose everything you have online.
Still stuck, it may be time to get in a professional, whoever set up the website and the hosting would be good of course or phoning up a premium rate technical support line to talk you things and if they have no idea either a complete reset, wipe and re-upload may be in order, lets just hope you kept a backup of your website and your latest updates?
© DownOrIsItJustMe.com. All Rights Reserved.
What is Server Monitoring Software
Server monitoring software can be a worthwhile investment for webmasters then as it can notify them if their servers have problems. Most servers being remote to the webmaster isn’t a problem as the software can monitor servers wherever they are and send out alerts. These alerts can either be via software on their own PCs or using a remote monitoring service that can notify them by phone, e-mail or SMS.
read more: What is Server Monitoring Software
What is a Web Log Analyser
Web log analysers also known as web log analysis software are a type of web analytics which simply takes a log file from a websites server and then analyses it and presents the data in a useful way. Having the analytics come direct from the server means that a good amount of detail and data can be extracted to give useful information to the webmaster, should they choose to use it.
read more: What is a Web Log Analyser
Windows Server Monitoring
While a windows server will rarely be sat at even by a technical or network manager and may even be remote its functions are vital to the users of the networks based upon it and not just that it is running but that it is running well and everything works as it should. Many offices without a full time network manager can waste hours of valuable time if a server isn’t working as it should and though windows server software is reliable to a point it is far from fool-proof.
read more: Windows Server Monitoring
Web Monitoring Tools
Web monitoring Tools are a number of tools used by webmasters to ensure that websites are up without interruption and without speeds slowing with minimal downtime. With websites being available worldwide on a constant basis it is important that they are available to anyone whenever they want to use them though at the same time it is important that the wrong people don’t try and use websites in other ways so web monitoring tools also ensure that no-one has, hijacked or hacked a website.
read more: Web Monitoring Tools
Server Uptime Monitor
Server up-time monitors tell webmasters one of the most important things they need to know on a constant basis, whether their website is available or not to their customers. With a bricks and mortar store it is usually obvious to its staff whether it is open and even the owners will usually find out quickly if for some reason it isn’t. This should be just the same for an online store especially as a missing website can lead regular shoppers to wonder if the shop has closed down.
read more: Server Uptime Monitor